Key Responsibilities:

• Live Chat: Respond to customer support requests, ensure we meet our defined SLAs, and initiate proactive conversations with customers.

• Solve, customer problems, delight customers and get 5-star reviews from happy customers.

• Take ownership over related operational tasks and reporting.

• Maintain high FRTs, Resolution Rates, and Review%.

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Minimum Requirements:

• At least 1 year of full-time experience in Customer Success, specifically with a Shopify App.

• Advanced HTML/CSS skills - Ability to move HTML buttons, format HTML forms, to fit specifications. 

• Proven experience with maintaining high FRTs, and resolution rates.

• Proven experience with delighting customers and generating genuine, 5-star reviews.

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Location:  Remote​​