Simple Pricing Plans
Select a plan that works best for you. If you have any questions, email us at firstname.lastname@example.org or send us a WhatsApp message at +44 7529 581 809
WhatsApp messages sent from our number with Peppyduck logo
Up to 30 Free back in stock WhatsApp messages every month.
Frequently Asked Questions
Which phone number do the back in stock WhatsApp messages go out from?
In the Free plan, the messages go out from our central phone number which has our logo and branding, but in the Premium plans you can have a local custom number with your brand's logo and description.
How do I enable our custom branded phone number for WhatsApp restock messages?
We need you to purchase a new phone number to send WhatsApp back in stock alerts. You can add your brand logo, and all other brand information to this phone number. We would have loved to re-use your existing WhatsApp number (if you have one), but this is restricted by WhatsApp (more details in FAQs below)
Why can't I use my existing WhatsApp business phone number for back in stock alerts?
Unfortunately, WhatsApp does not allow re-using an existing phone number. When any tech partner (similar to us) integrates with the WhatsApp API, the WhatsApp phone number used by that tech partner is "reserved" for the services provided only by that tech partner. That's why WhatsApp phone numbers used by one tech partner are not re-usable elsewhere.
In addition to this, WhatsApp does not allow any existing WhatsApp phone number to be re-used by a tech partner who is integrating with the WhatsApp API. Due to these restrictions, it is now common for large ecommerce brands to use multiple WhatsApp phone numbers for different business needs.
What if customers reply to a WhatsApp message on the custom number? I already have a WhatsApp chat number, and I do not want customers to chat on another new number.
Don't worry, we've got you covered! We integrate the new custom number to your existing support channel, so if anyone replies to the back in stock WhatsApp message, they are smoothly redirected to your existing WhatsApp chat support or your "contact us" pages.
How it works: When anyone replies to the back in stock WhatsApp message, they get an instant automatic reply that says something like:
"This conversation is used only for Back in Stock notifications. If you need any help, please tap here: +XXXXXXXXXXXX".
The phone number added here is hyperlinked, and customers will get redirected with one tap. You can choose to redirect customers to your existing WhatsApp support chat phone number here or you can redirect customers to your contact-us or self-serve pages by adding a shortened URL.